Claim procedure
Guarantee conditions
The seller provides the buyer with a guarantee for goods supplied. The guarantee relates to all material defects, functional defects or defects created during the manufacturing process. The guarantee does not apply to any defects, which arise through a faulty project, faulty mounting, manipulation or incorrect operation, unsuitable electrical protection, non-adherence to the prescribed electrical voltage, unprofessional or inadequate work on the equipment, alteration or disassembly, unsuitable use, incorrect storage or extreme operational conditions, natural disaster, violent damage or neglect to carry out maintenance. The guarantee also expires in the event of unauthorised persons tampering with the equipment. The seller will not accept any further obligations or any other requests for compensation for damages created in connection with faulty equipment. The buyer carries full responsibility for the correct selection of products for specific purposes and use. If any special guarantee conditions apply for certain types of products, special guarantee conditions apply, which are set out on the guarantee certificate enclosed with the product, whereas the extent and conditions of this guarantee for individual products may differ, to a minimum however of 6 months. Guarantee conditions according to the appropriate guarantee certificate take precedence over the general conditions set out here. The guarantee period begins on the day the goods are delivered. The period over which the buyer is not able to use goods because of defect is not counted into the guarantee period.
Reclamation
Reclamation of goods still under guarantee must be exercised by the buyer with the seller in writing with a description of the fault and statement of the serial number, or as the case may be, the number of the delivery note for the product being reclaimed. It is a condition for acknowledgement of the reclamation by the buyer that they may insist on inspection of the product being reclaimed by their own technicians if they deem this absolutely necessary according to the description of the fault. If the case of reclamation is acknowledged, the seller is obliged to replace the goods with fault-free goods or to repair the faulty goods. The right on the part of the buyer to delivery of replacement goods is not created until after the faulty goods have been returned to the seller. If supply of replacement goods or repair of the faulty goods is not possible, the seller is entitled to withdraw from the purchase contract after the fact. In this case, the seller is obliged to refund the buyer the cost of the faulty goods without delay.
The seller provides the buyer with a guarantee for goods supplied. The guarantee relates to all material defects, functional defects or defects created during the manufacturing process. The guarantee does not apply to any defects, which arise through a faulty project, faulty mounting, manipulation or incorrect operation, unsuitable electrical protection, non-adherence to the prescribed electrical voltage, unprofessional or inadequate work on the equipment, alteration or disassembly, unsuitable use, incorrect storage or extreme operational conditions, natural disaster, violent damage or neglect to carry out maintenance. The guarantee also expires in the event of unauthorised persons tampering with the equipment. The seller will not accept any further obligations or any other requests for compensation for damages created in connection with faulty equipment. The buyer carries full responsibility for the correct selection of products for specific purposes and use. If any special guarantee conditions apply for certain types of products, special guarantee conditions apply, which are set out on the guarantee certificate enclosed with the product, whereas the extent and conditions of this guarantee for individual products may differ, to a minimum however of 6 months. Guarantee conditions according to the appropriate guarantee certificate take precedence over the general conditions set out here. The guarantee period begins on the day the goods are delivered. The period over which the buyer is not able to use goods because of defect is not counted into the guarantee period.
Reclamation
Reclamation of goods still under guarantee must be exercised by the buyer with the seller in writing with a description of the fault and statement of the serial number, or as the case may be, the number of the delivery note for the product being reclaimed. It is a condition for acknowledgement of the reclamation by the buyer that they may insist on inspection of the product being reclaimed by their own technicians if they deem this absolutely necessary according to the description of the fault. If the case of reclamation is acknowledged, the seller is obliged to replace the goods with fault-free goods or to repair the faulty goods. The right on the part of the buyer to delivery of replacement goods is not created until after the faulty goods have been returned to the seller. If supply of replacement goods or repair of the faulty goods is not possible, the seller is entitled to withdraw from the purchase contract after the fact. In this case, the seller is obliged to refund the buyer the cost of the faulty goods without delay.
